Zomato shares in focus after launch of AI-backed customer support platform Nugget
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Zomato shares will remain in focus on Tuesday after CEO Deepinder Goyal unveiled Nugget, an artificial intelligence (AI)-backed customer support platform, which powers its food delivery business, quick commerce vertical Blinkit and Hyperpure. "Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation," Goyal said in a post on X. 🚀 Introducing Nugget—an AI-native, no-code customer support platform. Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation. ✅ Resolves up to 80% of queries autonomously ✅ Learns &… pic.twitter.com/pnVrUEhmcd — Deepinder Goyal (@deepigoyal) February 17, 2025 The company developed Nugget as an internal tool over the past three years, and it now supports over 15 million interactions per month on its platforms. "We’re...