Sebi revamps investor charter to boost transparency, grievance redressal
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Capital markets regulator Sebi on Friday unveiled an updated investor charter aimed to enhance investor protection, market transparency, and trust and confidence among investors. The updated charter has emphasised on ensuring confidentiality of investor information and providing the right to exit at fair and reasonable terms from the securities market related products or services. "Further, Sebi has strengthened the grievance redressal mechanism and alternative dispute resolution mechanism with the launch of SCORES 2.0 and SMART Online Dispute Resolution," the regulator said in a statement. In SCORES 2.0, investor complaints are taken up directly with Sebi registered intermediaries/regulated entities and the designated bodies for first level review, with the markets watchdog taking up all complaints at the stage of Second Level Review. SMART ODR portal facilitates online conciliation and online arbitration for resolution of dis...